IMPACT Conference 2018

For three days,
learn from linen industry experts and network with collegues.


Lunch & Learn

Lunch & Learn will return on Tuesday, March 20 – however, it will have a new format! Enjoy a four-course meal while exploring new products and services from six presenters who will present for 15 minutes each.

Southern Nights Reception

Monday evening, March 19, 6:00 - 8:00 p
Harper Fowlkes House

The Hub

The Hub will return. This is the hub of all conference activities and will include table top displays of top sponsors, registration, coffee, and snacks. Attendees will spill into The Hub between all conference sessions.

Conference Schedule



2:00 - 5:00 p

Pre-Conference Event

Registration & Welcome
Pulaski Meeting Room

Come sip some sweet iced tea, enjoy a snack, and check in to the conference before heading up to your room. We'd love to say "hi" to you! If your room isn't quite ready yet (keep in mind, Savannah has a massive St. Paddy's Day prepared!) you can come take a load off in an area just for IMPACT attendees.

8:00 - 9:00 a
9:00 - 9:30 a

Continental Breakfast

The Hub

Join us in enjoying coffee and snacks before kicking off the 2018 IMPACT general session.

9:30 - 11:00 a

Opening General Session

Looking Into the Future of the Healthcare and Hospitality Markets
David Bernstein

The healthcare and hospitality industries are in a constant state of change, never more so than now and for the foreseeable future. The millennial generation, increased minimum wage, automation, artificial intelligence and machine learning, healthcare reform, and industry consolidations are all imminent concerns for the textile care services industry. Our service industries (hospitality and healthcare) also are evolving to remain profitable while responding to the new consumer and the app economy. Presenter David Bernstein will take you through these scenarios and others to help you identify challenges, opportunities, disruptors, and solutions to prepare your business for tomorrow.

11:10 a - Noon

Education Breakouts

The Increasing Threat of Disposables: How to stop the bleeding!
Dr. Michael Overcash and Brendan O’Neill

Learn about the research on reusable surgical gowns commissioned by The American Reusable Textile Association (ARTA) and the implications to the textile care services industry.

Creating a Winning Relationship with the Linen Management Department
Richard Bott, RLLD

Lowering cost per pound may seem like the best cost-cutting measure to your healthcare customer, but how can you convince them the cheapest textile is the one that wasn’t used? Develop a collaborative relationship with the linen management department to share responsibility for cost control. Team up to develop solid linen utilization practices, establish an atmosphere of trust that quality processed textiles will be available when and where they are needed, and co-champion efforts for linen awareness among clinical and housekeeping staff.

Noon - 1:30 p

Lunch on Your Own

Various Local Restaurants are Available
A visitor's guide is available in your Welcome Bag

The DeSoto also has dining options on-site.

1:30 - 2:20 p

Education Breakouts

The Lowdown on Antimicrobial Textiles
Fontaine Sands, DrPH, MSN, CIC, RN, and Melanie Miller, RN, CVAHP, CNOR

Antimicrobial textiles have a growing prevalence in the marketplace but are they keeping people healthier? How are they regulated and what research supports their use? Explore the different products in the marketplace, what you need to know about processing them, and how long the antimicrobial properties stay in effect.

Overcoming Challenges in the Path to Accreditation

Does the accreditation process seem daunting to you? Hear the top obstacles laundries encountered when seeking accreditation and how they persevered.

2:20 - 2:50 p

Afternoon Break

The Hub

Grab a snack and chat with other attendees. Make sure to visit all the tabletop displays!

2:50 - 3:20 p

Power Sessions

“But My Goggles Make Me Sweat” Overcoming Excuses for Not Wearing PPE
Scott Sadlier

Let’s face it, sometimes PPE can be uncomfortable. It makes you hot and sometimes people just don’t want to wear it. Develop your game plan to educate and incentivize your team members to protect themselves, even when it is uncomfortable or inconvenient.

Breaking it to the Customer that their Demands are Unreasonable
Cindy Molko, RLLD, CLLM

You’ve heard the mantra “the customer is always right” or “the customer may not always be right but they are always your customer.” Those are excellent philosophies, but what do you do when the customer desires something that is not in your company's best interest? Presenter Cindy Molko will give you tips for keeping the customer happy, even when you have to say “no.”

3:30 - 4:00 p

Power Sessions

Bridging the Skills Gap in Hiring Maintenance and Engineering Personnel
Deana Griffin

Hiring skilled maintenance and engineering personnel remains among the top challenges facing laundry professionals. Recruiting professional Deanna Griffin provides tips for scouting out talent, determining whether the skills match your needs, and preparing an attractive benefits package.

From Adversary to Advocate: Turn your Infection Preventionist into an Ally
Jason Hartsell

You and the Infection Preventionist (IP) really do have a common goal: to prevent textiles from contributing to Hospital Associated Infections (HAIs). With that in mind, why not develop an alliance on the efficacy of reusable textiles as the most cost effective and environmentally responsible choice for healthcare facilities? Learn why you should engage and involve the IP in developing and endorsing your policies and procedures.

6:00 - 8:00 p

Southern Nights Reception

Harper Fowlkes House

Enjoy the warm southern night at the historic Harper Fowlkes House. Wander through the period rooms or unwind under the stars in the garden. Hors d’oeuvres, drinks, and local entertainment while you mingle with your fellow textile care service professionals is sure to be a relaxing way to end your first day of IMPACT.

9:00 - 9:50 a

Education Breakouts

Terminology Debunked: Hygienically Clean vs. Sanitized vs. Disinfected vs. Sterile
Dr. Elizabeth Easter

Are the textiles processed by your laundry disinfected? Sanitized? Hygienically clean? Sterile? What elements of your laundry process enable you to make that claim? What does your customer expect? Textile expert Dr. Elizabeth Easter will explore the meaning of the terms “disinfected,” “sanitized,” “sterilized,” and “hygienically clean” to help you navigate the industry’s changing use of these terms and how they should be utilized when discussing your products and processing claims with your customer.

Pinpoint the Pain Point: Targeting Lean Strategies

Could your operation use some leaning up? Though a lean overhaul may be tempting, a less daunting approach may be to identify target areas that have bottlenecks or other challenges and initiate the lean process in that area rather than across the entire operation. Engaging team members in a lean process not only benefits productivity, it provides a sense of pride and ownership when they are given a voice in the changes.

9:50 - 10:20 a

Morning Break

The Hub

Enjoy coffee and snacks, and be sure to visit the tabletop displays!

10:20 - 10:50 a

Power Sessions

How Many Carrots Does it Take to Increase Productivity?
Chip Malboeuf

Offering incentive programs is a great way to increase productivity, but there is a right and a wrong way to do it. Hear pro tips and pitfalls in setting up a fair and sustainable program.

Refurb or Replace? Keys to Responsible Decision Making for Equipment Purchases
David Chadsey, CLLM

When considering long-term needs for equipment, there are multiple options on the table that should be considered before committing to a long-term investment. Can your current equipment be repaired to extend its useful life? Would purchasing used/refurbished equipment provide the best return for your money? Or, is making a capital investment on new equipment the route you should take? Take a closer look at what data should be analyzed and what factors should be considered prior to making equipment purchases.

11:00 a - Noon

General Session

Make Happy Work: How to Create an Extraordinary Workplace Culture
Kris Boesch

Workplace culture is the most paramount asset to an organization’s financial success. Learn how to improve your company's culture with no-cost approaches to create an extraordinary workplace!

12:15 - 1:45 p

Lunch Session

Lunch & Learn
Six 15-minute Presentations

Enjoy a four-course meal while exploring new products and services! The presenting sponsors are: JENSEN USA, Leonard Automatics Inc., Medline, Spindle, Standard Textile, and TECNI-QUIP Carts & Clean Cycle Systems Filters.

2:00 - 2:50 p

Education Breakouts

The Boy Scout’s Approach to Emergency Management
Bob Corfield, CLLM, and James Mangini, RLLD

Think like a Boy Scout and “Be Prepared” for any natural, man-made, or mechanical disaster that comes your way. Make sure your emergency preparedness plan enables your customers to care for their patients and guests, protects your employees and considers their needs, and outlines the reemergence and recovery of your operations.

Striking the Balance between High Quality and High Productivity
Chip Malboeuf

Sure, the higher your PPOH, the more efficient your operations, but what is the downstream impact on the quality of textiles you are processing? If more textiles are rejected at point-of-use due to quality defects, are you really saving any money by speeding up the production line? Quality and productivity are both indicators of your operational success and both have a stake in your credibility.

2:50 - 3:10 p

Afternoon Break

The Hub

Enjoy drinks and snacks, and be sure to visit the tabletop displays!

3:10 - 4:00 p

Education Breakouts

It’s More than a Bunch of Hot Air
Bruce Ferguson CIH, CIEC, PE

When your production staff opens doors to make the soil sort area more comfortable, are you still able to maintain negative airflow? How do you know your air handling systems are doing their job and making the required air exchanges? Build your understanding of airflow requirements and ensure your operations are in continuous compliance while addressing employee safety and comfort.

Setting Mutual Expectations in Contract Negotiations
David Bernstein

Pressing for lopsided terms in contract negotiations may provide short-term gain, but most certainly will not lead to a strong partnership. Seek out terms that provide balance and set clear expectations with mutual gain through these time-tested strategies.

7:00 - 9:00 p

Rolling on the River Event

Savannah Riverboat Cruises

Sponsored by MIP. Join us for a night of dinner, dancing, and networking aboard a classic Savannah riverboat. Roll on down the beautiful Savannah River, enjoy the evening sites of the city, and chat about all you've learned at IMPACT!

8:30 - 10:00 a

Closing General Session

What You Ought to Know About Value Analysis
Melanie Miller RN, CVAHP, CNOR

Purchasing decisions in the healthcare industry are subject to more scrutiny than ever, with an acute focus on cost, quality, and patient outcomes. Take a peek behind the curtain and learn what drives decisions, enabling your value proposition for textile care services to be more attractive.

10:00 - 10:30 a

Morning Break

The Hub

Enjoy drinks and snacks, and be sure to visit the tabletop displays!

10:30 - 11:20 a

Education Breakouts

Value Analysis & Textiles Think Tank
Moderated by Janice Larson, CLLM

So, you’ve heard the Value Analysis professionals’ perspective on textile care services, now let’s chat! The customer perspective, regardless if it is tough love or positive feedback, is important intel and is invaluable to helping your company deliver and serve at a higher level. What can we, as an industry, do to take what we’ve learned to heart and influence a positive outcome?

Will Chemical Cost Guarantees Make Your Quality Fall Flat?
Doug Story

Flat fee or per bed chemical contracts may ease the chemical budgeting process, but are they the best option for your laundry? Take part in an open discussion on the pros and cons of this industry practice and make an informed decision on whether they can be structured for mutual benefit without sacrificing quality.

11:30 a - Noon

Power Sessions

Unconventional Strategies for Building Your Business
David Johnson, RLLD, CLLM

There is a lot more to growing your business than finding new customers. Have you maximized the relationship with your current customers? Ensure your business development process is solid and that the necessary resources are in place to set goals, identify opportunities and secure new revenue.

Clues for Better Maintenance Management
David Chadsey, CLLM

Your maintenance logs could be your best resource at predicting and preventing equipment failure, setting priorities, and preventing downtime. Find out what data should be tracked and how to read the clues it contains.



Great atmosphere. Great resources. Very informative. Awesome people. Overall, great experience! Tom Scozzari
General Manager, Hospital Laundry Services
ALM's national conferences provide networking opportunities to either secure leads or present to prospects, that ultimately lead to sales. Pamela Simonetti
Director of Marketing, G.A. Braun, Inc.
I attended my first ALM Impact conference in 2016 and was so glad I did! The educational topics were very informative and I loved being able to visit with the tabletop vendors at my leisure. I got to meet some incredible new people in our industry and see some others that I had not seen in a while. Overall, it was an excellent experience and I highly recommend it for anyone interested in sharing, learning, and networking with some great industry experts. Can’t wait for the next conference! See you there. Liz Remillong
Vice President, Crothall Healthcare

Why is this conference for you?

Stay ahead of the curve

Techniques and technology is constantly changing. Learn about those changes before your competition!

Find new ways of thinking and problem-solving

Sharing ideas and hearing from both peers and thought leaders gets your creative juices flowing! Your new solution is waiting for you!

Networking opportunities

Whether in sessions or at breaks and evening events, you will meet other textile care professionals, as well as find new product resources and solutions.

Strengthen your skills

Stepping away from the daily grind to hone your abilities is a benefit to your company and yourself. Don't miss out!

Letters of Request

Do you need to convince a supervisor (or spouse) of why you should attend IMPACT? Download a letter of request, highlighting planned sessions for various segments of the textile care services industry.

Pricing & Registration

Save NOW! Get your Conference Tickets early.

Early bird registration and room block pricing ends February 26, 2018.


Early Bird Member Rate

Member rate if registered by Feb. 26, 2018. Includes all conference events and educational sessions.


Early Bird Non-Member Rate

Non-member rate if registered by Feb. 26, 2018. Includes all conference events and educational sessions.


Regular Member Rate

Member rate if registered after Feb. 26, 2018. Includes all conference events and educational sessions.


Regular Non-Member Rate

Non-member rate if registered after Feb. 26, 2018. Includes all conference events and educational sessions.


Guest Event Pass

Has your significant other tagged along to enjoy the beauty of Savannah? Then grab them a guest pass to accompany you at the welcome reception and evening event!


Interested in becoming a sponsor?
Get in touch
Sponsorship Packages

Premiere Sponsors

Location and Venue

Savannah is full of great hotels and restaurants


Spend three days in beautiful, historic Savannah. The area is full of great restaurants, parks, and shopping.


The DeSoto

15 East Liberty Street

Savannah, GA 31401

Book Online



ALM Room Rate at the DeSoto is $155/night for a regular room. Room code: ALM. To be included in the ALM room block, you must make your reservation by February 26, 2018.

On-Site Dining

Whether you’re sipping an early morning cafe au lait at Buffalo Bayou, savoring the fresh Southern flavors at 1540 Room, or gathering for drinks at Edgar’s Proof & Provision or the pool terrace, we think you’ll agree: The DeSoto ups the city’s culinary ante.

Buffalo Bayou Coffee

Open Daily: 6:30 a-4:00 p

Breakfast goodies, mid-day bites, and coffee drinks made with fresh Savannah Coffee Roasters beans

Edgar's Proof & Provision

Open Daily: 6:30 a-midnight

Barrel-aged cocktails meet Southern comfort food favorites

1540 Room

Su: 10:30 a-3 p; M: Closed; T-TH: 5-10 p; F-Sa: 5-11 p

Chef-driven, locally-sourced culinary experience rich in Savannah traditions

Additional details

Please keep in mind, Savannah's famous St. Patrick's Day celebration immediately precedes IMPACT. ALM guests will not be able to check into rooms early on the 18th, due to revelers checking out late, and rooms may not be available prior to the 18th, due to said revelers.

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